Ombudsman complaints
When Dave Sheppard retired in 2020 he kindly gave me permission to publish the contents of his website (originally named after his firm, "Dave Sheppard Associates", then called "MHAandMCA"). It is a treasure trove. I've not had time to prepare everything for publication but have put the main headings online: let me know if you would like a copy of anything listed.
Local Government and Social Care Ombudsman
http://www.lgo.org.uk/decisions/adult-care-services
Parliamentary and Health Service Ombudsman
Sussex care home leg break council ordered to apologise, BBC News, 30th August 2019
Complaint against Dorset Healthcare University NHS Foundation Trust, Local Government & Social Care Ombudsman, 14th August 2019
Complaint after West Sussex woman accused of giving away £140k to avoid paying care fees, Chichester Observer, 11th June 2019
Complaint against Rotherham Doncaster & South Humber NHS Foundation Trust , 15th May 2019
Complaint against Brighton & Hove City Council, 3rd May 2019
Thousands of vulnerable Staffordshire people deprived of their liberty without proper assessment, 1st April 2019
Complaint against Tees, Esk and Wear Valleys NHS Foundation Trust, 19th February 2019
Social care pressures reflected in Ombudsman's annual review of complaints, 28th November 2018
Elderly man with Alzheimer's disease died when agency failed to provide night care, 18th November 2018
Elderly woman lived in mouse-infested home - despite regular visits from carers, 28th September 2018
Council criticised over decision on care home costs and deprivation of capital, 25th September 2018
Council criticised for weak response to care home visiting ban which deprived elderly woman of her liberty, 12th September 2018
Local authority at fault for delayed assessment after DoLS referral, ombudsman finds, 2nd August 2018
Failure to conduct mental capacity assessment left man at risk of financial abuse, ombudsman says, 5th July 2018
London council based care decision on historic needs assessment, 27th June 2018
Council cuts London family's support for disabled son without reassessment, 30th May 2018
Liverpool care home should not have banned daughter from visiting her mum without warning , 23rd May 2018
Councils cannot cap personal budgets under Care Act, Ombudsman warns, 30th April 2018
Ombudsman report reminds councils of care charging duties, 17th April 2018
NHS failing patients with mental health problems, 20th March 2018
Social workers should have done more to ensure man received appropriate care, 27th February 2018
Lack of supervision enabled support worker to steal from woman with dementia, 6th February 2018
Regular cash gifts did not prove deliberate deprivation of assets, 5th February 2018
Personal injury awards and care costs, 25th January 2018
Northamptonshire County Council provided only night care for deaf man, , 18th January 2018
Ombudsman criticises council over lack of clarity on care home costs, 11th January 2018
Death of woman, 19, from anorexia was avoidable, Ombudsman rules, 8th December 2017
Investigation into a complaint against Lincolnshire County Council, 11th November 2017
Woman's mental health 'declined' after council took two and a half years to complete support plan, 10th November 2017
Married couple separated for 10 months due to lack of available homecare, 22nd August 2017
Man banned from visiting relative in her care home without proper assessment, 8th August 2017
Hackney council takes too long to pay woman's care bill, 2nd August 2017
Family left without support for severely autistic young son by Surrey County Council, 25th July 2017
Grandmother left without respite for two years by London Borough of Croydon, 13th July 2017
Man spends too long in care home because of councils' delays, 20th June 2017
Family charged thousands of pounds for care a nursing home could not prove it had provided, 15th June 2017
Ombudsman finds systemic fault in council's charging policy for Dudley care homes, 14th June 2017
Care home evicts disabled son after parents ask for more visits, 4th February 2017
Council to pay out £4,000 after woman left 'severely malnourished' in care home, 5th January 2017
Herefordshire man left for nearly a year in unsuitable care home, 1st September 2016
Care should be based on assessed need, 19th July 2016
Don't take into account PI claims when assessing care contributions, 6th July 2016
Ombudsman issues first dual jurisdiction report following complaint of neglect at Oxfordshire care home, 30th June 2016
Ombudsman warns on financial appointee role after council told to repay £12k, 24th May 2016
Vulnerable man missing £10k following exploitation risk enabled by Essex social worker delays, 13th February 2016
Councils must offer affordable options when arranging care homes for families, 19th January 2016
A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged, 8th December 2015
Council did not consider exceptional circumstances when denying care payments to young disabled man , 6th August 2015
Vulnerable woman who had both legs amputated wrongly forced to fund her own care, receives £27,000, 29th May 2015
Man with mental health issues dies after failings by two NHS trusts, 5th February 2015
Ombudsman warns of the risk of determining capacity without proper assessment, 28th January 2015
Not providing same sex carers can impact dignity, says Ombudsman, 14th November 2014
Couple denied chance of normal family life because of council delays, 28th August 2014
Knowsley council did not review vulnerable man's situation properly, 17th June 2014
Bedford authorities did not assess man with mental health needs properly leaving him without appropriate support, 12th June 2014
Vulnerable man left without bathing facilities for six months due to series of care failings, 28th May 2014
Pensioner denied chance to die at home beside his brother, 3rd March 2014
Worcestershire social workers moved elderly man despite warnings in their own report, 28th January 2014
Woman left feeling 'like a criminal' because local authorities delayed their investigations, report finds, 23rd January 2014
Ealing woman neglected in care home, Local Government Ombudsman, 19th December 2013
South Yorkshire family excluded from care planning for elderly relatives, 28th November 2013
Thurrock Council fails to provide adequate care for mother and child, 24th October 2013
Cheshire East Council fail to inform vulnerable man's parents of care plan, 8th October 2013
Councils warned about care home fees following ombudsman's report, 10th September 2013
A report by the Health Service Ombudsman and the Local Government Ombudsman about the provision of s.117 aftercare, 30th October 2012
Ombudsman criticises Birmingham City Council for delay over disabled man's needs, 7th September 2012
Bradford Council criticised over vulnerable man's lost funding, 6th August 2012
Essex Council delayed over services for disabled young man, 22nd August 2012
Walsall Council criticised over top-up fees for woman's care, 18th July 2012
Ombudsman blasts council for not compensating suicidal resident, 5th April 2012
DSA archive