View source for LGO decision: Kent County Council 11 001 504 (2012) MHLO 101

"In her report concerning the elderly woman's residential care payment, the Ombudsman says: 'The Council’s internal guidance said that staff could only use the Council's own homes, or places it had 'pre-purchased', or community hospitals. The requirement to offer service users a genuine choice of placement when they are assessed as needing residential care is enshrined in law. The guidance did not adhere to these principles.'"

==Text of decision==
{{Text:Text of LGO decision: Kent County Council 11 001 504 (2012) MHLO 101}}

==External link==
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[[Media:LGO Kent CC 11-001-504.pdf|Report]]

[https://web.archive.org/web/20120829050458/http://www.lgo.org.uk:80/news/2012/jul/kent-criticised-two-adult-social-care-complaints/ LGO website] (Internet Archive link)

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