Local Government and Social Care Ombudsman
"We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services." (extract from their website)
Decisions
See also
- Legislation amending MHA 1983. Health Act 2009 — "An Act to make provision about The NHS Constitution; to make provision about health care (including provision about the National Health Service and health bodies); to make provision for the control of the promotion and sale of tobacco products; to make provision about the investigation of complaints about privately arranged or funded adult social care; and for connected purposes."
- Miscellaneous legislation. Health Act 2009 (Commencement No. 4) Order 2010 — This Order brings into force Health Act 2009 s35 which inserts a new Part 3A into the Local Government Act 1974. Part 3A establishes a new scheme for the investigation by a Local Commissioner of complaints about adult social care which is privately arranged or privately funded. See Local Government Ombudsman. In force 1/10/10.
Old note
The LGO has a new power, with effect from 1/10/10, to investigate complaints about privately-arranged and funded adult social care (in addition to the pre-existing power in relation to complaints about care arranged and funded by local authorities). See their website for details.