Todo:212368

Date	2024-09-26
Item	Norfolk & Suffolk NHS Foundation Trust (23 005 445a) https://www.lgo.org.uk/decisions/health/mental-health-services/23-005-445a - Statement Upheld Mental health services 18-Jul-2024 - Summary: We investigated a complaint about the care and support provided to Mr O’s late brother Mr K by a Council and NHS Trust. We found fault by both organisations. The Council took too long to allocate Mr K a social worker and too long to respond to Mr O’s complaints. The Trust took too long to act on concerns about Mr K’s fitness to drive or to arrange an assessment of his mental capacity. The communication between the Council and Trust was also poor at times. These failings caused Mr O and Mr K avoidable distress and frustration. The organisations have agreed to apologise, pay a financial remedy, and take actions to improve their services.
Done